If you received an email and/or text messaging stating your appointment request was not approved it means your local service provider was not able to accommodate your appointment request. We recommend reviewing the appointment details in your portal for any notes from your PRO. To do so go to your HouseAccount dashboard and under Upcoming Appointments click “>” next to your denied appointment.
If there are no details/instructions from your PRO in the note section we suggest contacting your local service provider to manage this appointment.