I'm a Homeowner

HA Pay

• KYC Application

About HouseAccount

• What is HouseAccount?
• How do I contact HouseAccount Support?
• What information does HouseAccount collect?
• Who does HouseAccount work with?
• Why is HouseAccount contacting me about my service?
• Does HouseAccount have a mobile app?

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Create Your Account

• How do I claim my account?
• I haven’t received my invitation email
• Is a mobile phone number required to claim my account?

Manage Your Account

• The email address on my account is incorrect. How do I update it?
• The address listed in my account dashboard is incorrect. How do I update it?
• My phone number is incorrect. How do I update it?
• My name is incorrect. How do I update it?
• How do I reset my account password?
• Help! I forgot my password.

Appointments

• How do I view my upcoming appointments?
• How do I reschedule my upcoming appointment?
• How will I know if my appointment reschedule request was approved?
• Appointment Request Status = Not Approved
• How do I view my completed appointments?
• Appointment Request Status = Confirmed

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Tip Your Service PRO

• How do I leave a tip?
• Will the price of my service include my tip?
• How much should I tip?
• Will my tip go directly to my service provider?

Rate Your Service

• Am I able to rate my service?
• Am I able to change my rating after it’s been submitted?
• Is my review anonymous?